An automatic confirmation email is sent after your order is completed.If you have not received the email, please check your spam or junk folder.

Also, please make sure you can receive emails from @wasew.jp.

Changes or cancellations may be possible before your order is shipped.
Please contact us as soon as possible via the Contact Form.

Please note that orders that have already been shipped cannot be changed or canceled.
If you wish to return the item after delivery, return shipping costs will be the customer’s responsibility.

In-stock items are typically shipped within 1–3 business days after your order is confirmed.

Please note:
• Shipping is not available on weekends and Japanese public holidays.
• Pre-order items will be shipped according to the estimated shipping date stated on the product page.

WASEW Online Store is not responsible for missing and stolen packages. If your tracking information shows that your order was delivered but did NOT receive it, please file a claim with the shipping carrier.

Size guides are provided on each product page.
We recommend comparing the measurements with items you already own.
If you have any questions, please feel free to contact us.

Items with planned restocks (such as BASIC collection items) will be announced on the product page, via our newsletter, or on social media.
Please note that limited-quantity or limited-time items may not be restocked.

Returns or exchanges are accepted for unused items within 3 days of delivery.
Please note that items such as PACK TEE, which cannot be returned to their original condition once opened, are not eligible for return and exchange.
Please refer to our Return Policy for more details.

Size exchanges are available only if the requested size is in stock.
Please note that items such as PACK TEE, which cannot be returned to their original condition once opened, are not eligible for exchange.
Please contact us via the Contact Form first.

We sincerely apologize for the inconvenience.
If you receive a defective item, please contact us via the Contact Form within 3 days of delivery.
We will arrange a replacement or issue a refund accordingly.

Shipping costs are calculated at checkout based on your location and selected shipping method.
Orders over USD 200.00 qualify for free shipping.
Any applicable shipping fees will be displayed before you complete your purchase.

We currently ship to the following regions:
USA, Canada, EU, UK, Korea, China, Hong Kong, Taiwan, Singapore, and Brazil.

If your country is not listed above, please feel free to contact us via the Contact Form, and we will do our best to assist you.

Duties and taxes may be charged upon delivery depending on your country’s customs regulations.
These charges are the responsibility of the customer.
Please note that WASEW does not collect or prepay duties and taxes.